senioressential.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 30 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept returns for mattresses and bed accessories.
If an item is returned for any reason other than a manufacturers defect, a minimum 20% re-stocking fee will be imposed. If an item arrives defective the manufacturers service centre may need to authorize the return or exchange of the product, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with the original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a senioressential.com representative. If you have any questions please feel free to contact us by phone at 877-222-7708.
Senior Essential understands that choosing the right mattress is an important decision. That’s why we offer a 120 Night Love Your Mattress Guarantee with the purchase of any mattress. This means if you want to exchange your mattress, we will exchange it for up to 120 nights. One thing that we require is that you give your body a minimum of 45 nights to adjust to the comfort and support of the new mattress. After that time, you have up to the 120th day from your original delivery date to take advantage of our Love Your Mattress Guarantee.
To exchange a mattress, simply contact one of our customer service representatives at 877-222-7708. Let us know which mattress you would like to exchange it with.
The new mattress must be at standard retail price of equal or greater value, same size only, and buyer is responsible for any price difference (Comfort Exchanges are not eligible for sale price, promotional, or price-match discounts).
A processing fee will be applied, and we will cover all other expenses. This is a one-time courtesy and exchanges can only be made 45-days after the delivery date.
